Help/FAQ

 

 

How It Works

Register and become a member for free. To register, you must provide your name, an address, and your email address. You must be 18 years or older and a resident of the United States of America.

Once you have registered you can visit our auctions and bid on koi.

Winning bidders will receive email notification when auctions are completed.

When auctions are completed winning bidders will have the option of picking up their koi from our facility in Kenmore Washington, or having their purchases shipped to them via FedEx or to the airport closest to them. Nishikigoi.com guarantees Live Arrival on all koi shipped from our facility. Shipping charges will be for the buyers account.

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How do I register?

It is FREE to become a registered member.

To register as a new user, click on Register at the top of the window or simply follow this link - Register Now. You will be asked for your name, email, password, and contact information.

After you submit the registration form, you will receive a copy of your registration information via email.

Log into Nishikigoi.com. You are now ready to bid!

You must be at least 18 years of age and a resident of the United States to register.

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How do I bid?

To bid on an item, type your maximum bid amount in the box provided, and click the "Place Bid" button. Your bid must be above the Minimum Bid amount specified in the box and in the increment specified (ex. If the increment is $25 and the current bid is $200, your bid could be $225, $250, $275, etc.).

You will be asked to confirm your bid. Fill in your username and password and click Submit to complete your bid.

One of the most common complaints that we received in the past, was that bidders did not have a chance to respond to "sniper" bids that were placed seconds before the scheduled end of the Auction, effectively "stealing" the Koi at the last minute. This situation has been resolved by a new feature that will automatically extend the auction by five minutes anytime a "last minute" bid is placed, giving you ample time for a response.

Note: Maximum bid and proxy bid are the same thing. To place a proxy bid, just enter the maximum amount you are willing to pay. Automatic bids will be placed for you up to your maximum amount. Using proxy bidding, you can win the item at the lowest possible price. Your maximum bid is only placed when a competing bidder bids the same amount. Please note that if the current high bidder's maximum bid is higher than the bid you place, you are immediately outbid because your bid is not high enough to beat the earlier maximum bid. Remember: Proxy bidding will confidentially & automatically bid up to your maximum, but in order to avoid being outbid, you must have the highest maximum bid. Also, if another bidder placed a higher maximum bid, your bid will increase to your maximum bid because proxy bidding bids on your behalf up to your maximum bid.

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How will I know if I win?

The successful winning bidder will receive email confirmation of their purchase when the auction is over. You will also receive a courtesy phone call from Nishikigoi.com to arrange for the payment and shipping of your purchase. You will then have two (2) working days to pay for your purchase. Auctions that are not paid for within this time period are subject to forfeit.

Nishikigoi.com accepts payment by Visa, Mastercard, and money orders. Call us toll free at 1-800-827-5819 for any questions or concerns.

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How do I get my koi after I win?

Nishikigoi.com ships overnight using major airlines to the airport closest to you (from $65.00 per box), or by Federal Express to your door (from $75.00 per box). Guaranteed Live Arrival.

Shipping cost can vary widely depending of size and number of koi and the distance to your destination.

Call us toll free at 1-800-827-5819 for a free rate quote on shipping koi to you.

Live Arrival Guarantee

Nishikigoi.com absolutely Guarantees Live Arrival on all koi shipments. We will replace or refund any DOA's. Freight charges are not refundable. Airport shipments must be picked up within two (2) hours after their arrival at the airport. Buyers must be present at the destination address to receive Federal Express shipments.Once the koi are removed from the water that they are shipped in, they become the responsibility of the buyer.

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Can I change my personal information?

You can change your password and contact information after you have logged in.

Click on "Your Profile" in the column to the right to change this information.

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