Help/FAQ

 

 

How It Works

Register and become a member for free. To register, you must provide your name, an address, and your email address. You must be 18 years or older and a resident of the United States of America.

Once you have registered you can visit our auctions and bid on koi.

Winning bidders will receive email notification when auctions are completed.

When auctions are completed winning bidders will have the option of picking up their koi from our facility in Kenmore Washington, or having their purchases shipped to them via FedEx or to the airport closest to them. Nishikigoi.com guarantees Live Arrival on all koi shipped from our facility. Shipping charges will be for the buyers account.

How do I register?

It is FREE to become a registered member.

To register as a new user, click on Register at the top of the window or simply follow this link - Register Now. You will be asked for your name, email, password, and contact information.

After you submit the registration form, you will receive a confirmation email at the address you entered during registration. Click on the link provided in the confirmation email to activate your account.

Once your account is activated you may log into Nishikigoi.com and start bidding!

(If you do not receive a confirmation email from us, please check your spam-folder. If it's not in there either, please 'contact us' via email at info@nishikigoi.com or via phone at 1-800-827-5819)

You must be at least 18 years of age and a resident of the United States to register.

How do I bid?

To bid on an item, type your maximum bid amount in the box provided, and click the "Place Bid" button. Your bid must be above the Minimum Bid amount specified in the box and in the increment specified (ex. If the increment is $25 and the current bid is $200, your bid could be $225, $250, $275, etc.).

You will be asked to confirm your bid. Fill in your username and password and click Submit to complete your bid.

One of the most common complaints that we received in the past, was that bidders did not have a chance to respond to "sniper" bids that were placed seconds before the scheduled end of the Auction, effectively "stealing" the Koi at the last minute. This situation has been resolved by a new feature that will automatically extend the auction by five minutes anytime a "last minute" bid is placed, giving you ample time for a response.

Note: Maximum bid and proxy bid are the same thing. To place a proxy bid, just enter the maximum amount you are willing to pay. Automatic bids will be placed for you up to your maximum amount. Using proxy bidding, you can win the item at the lowest possible price. Your maximum bid is only placed when a competing bidder bids the same amount. Please note that if the current high bidder's maximum bid is higher than the bid you place, you are immediately outbid because your bid is not high enough to beat the earlier maximum bid. Remember: Proxy bidding will confidentially & automatically bid up to your maximum, but in order to avoid being outbid, you must have the highest maximum bid. Also, if another bidder placed a higher maximum bid, your bid will increase to your maximum bid because proxy bidding bids on your behalf up to your maximum bid.

How will I know if I win?

The successful winning bidder will receive email confirmation of their purchase when the auction is over. You will also receive a courtesy phone call from Nishikigoi.com to arrange for the payment and shipping of your purchase. You will then have two (2) working days to pay for your purchase. Auctions that are not paid for within this time period are subject to forfeit.

Nishikigoi.com accepts payment by Visa, Mastercard, and money orders. Call us toll free at 1-800-827-5819 for any questions or concerns.

How do I get my koi after I win?

Nishikigoi.com ships overnight using major airlines to the airport closest to you (from $65.00 per box), or by Federal Express to your door (from $75.00 per box). Guaranteed Live Arrival.

Shipping cost can vary widely depending of size and number of koi and the distance to your destination.

Call us toll free at 1-800-827-5819 for a free rate quote on shipping koi to you.

Live Arrival Guarantee

Nishikigoi.com absolutely Guarantees Live Arrival on all koi shipments. We will replace or refund any DOA's. Freight charges are not refundable. Airport shipments must be picked up within two (2) hours after their arrival at the airport. Buyers must be present at the destination address to receive Federal Express shipments.Once the koi are removed from the water that they are shipped in, they become the responsibility of the buyer.

Can I change my personal information?

You can change your password and contact information after you have logged in.

Click on "Your Profile" in the column to the right to change this information.

Terms and Conditions of Nishikigoi.com

Terms of Use

Registration is open to anyone 18 years of age or older. Remember, when you bid on a koi at Nishikigoi.com you are entering into a binding contract to purchase that koi. Please do not bid if you do not intend to purchase.

Winning bidders will be notified by email and/or telephone and must arrange for payment of their purchases within 48 hours of said notification. Koi must be picked up or shipped within 7 days after the auction closes. Nishikigoi.com will not be responsible for koi that are not picked up or shipped within this time frame.

Koi may be picked up at our physical location at 18615 80th Ave NE, Kenmore Washington USA, or can be shipped to the winner using Federal Express (direct to your door) or by Air Freight to the closest major airport. All freight charges are for the buyer's account.

Shipping charges vary according to destination, and depending of the number and size koi to be shipped. Buyers can save on shipping charges by shipping more that one koi at a time. Call toll free 1 800 827 5819 for details.

Nishikigoi.com Guarantees Live Arrival on all koi shipments subject to the following conditions: In case of shipment via FEDEX, the buyer must be present at the shipping address to receive the shipment. In case of shipment via Air Freight, the buyer must pick up the shipment within 2 hours after arrival at the airport. Once the koi are introduced to water other than the water they were shipped in, the koi become responsibility of the buyer.

Nishikigoi.com ships only to addresses in the United States of America.

Nishikigoi.com Live Arrival Guarantee pertains to the koi purchased at our auction only. Shipping charges are always for buyer's account.

Koi are living animals. In the event that a koi becomes injured, ill or for any other reason unsalable during the course of an auction, Nishikigoi.com reserves the right to withdraw that koi from the auction. In the event a koi is withdrawn from the auction, bidders will be notified.

Nishikigoi.com maintains a strict quarantine protocol, and strongly recommends that buyers quarantine all new purchases.

Nishikigoi.com cannot accept any returns on livestock due to our strict quarantine protocols.

All sizes are approximate. All descriptions are subject to change without notice.

Nishigoi.com reserves the right to terminate, suspend or revoke bidding privileges of any who fails to comply with the terms of use.

I AGREE THAT UNDER NO CIRCUMSTANCES SHALL NISHIKIGOI.COM, PAN INTERCORP, THEIR OFFICERS AND EMPLOYEES, BE HELD RESPONSIBLE OR LIABLE FOR ANY DAMAGES, OF ANY TYPE, DIRECT, INCIDENTAL OR CONSEQUENTIAL FOR NEGLIGENCE OR IN ANY CAPACITY FOR SERVICES PROVIDED. THEIR SERVICES ARE WHOLLY AT MY RISK AND RESPONSIBILITY AND I UNDERSTAND THAT MY PARTICIPATION IN AN AUCTION MAY RESULT IN LOSSES TO MYSELF, FOR WHICH I RELEASE NISHIKIGOI.COM OF ALL RESPONSIBILITY. I EXPRESSLY AND VOLUNTARILY WAIVE ANY AND ALL CLAIMS AGAINST NISHIKIGOI.COM, THEIR OFFICERS AND EMPLOYEES, ARISING OUT OF MY PURCHASE, SALE OR USE OF ANY ITEMS LISTED OR PURCHASED FROM NISHIKIGOI.COM.

Privacy Policy

At Nishikigoi.com we are concerned with protecting your privacy. We use the information we collect about you to process orders and to provide a personalized web experience. We may also use it to tell you about special offers we think you'd appreciate. You'll never have to worry about receiving a barrage of unexpected e-mail from us. We will not sell, rent or trade your information.

Changes to Our Privacy Policy

This Privacy Policy may be modified from time to time; notices of changes will appear on this page at least 30 days in advance, so check back often. Any such changes will be retroactive.

Links to Other Sites

This site may contain links to other sites. Nishikigoi.com privacy practices may differ from those on other sites. Make sure you educate yourselves on the other site's policies before providing personal information.

Remove mail

Nishikigoi.com provides you the opportunity to be removed from receiving communications from us. We do send out an email newsletter as well as an occasional promotion to those who have joined our Mailing list. For those who wish to be removed from the Nishikigoi.com mailing list please send an email with your full email address to info@Nishikigoi.com.

Updating or Correcting Your Information

If some of your information needs to be changed or you think that the information you provided to Nishikigoi.com is incorrect, you can send an e-mail specifying the information that needs to be changed or modified to info@Nishikigoi.com.

Copyright

All content included on this web site, including text, graphics, logos, buttons, icons, and images, is the property of Nishikigoi.com, its licensors or its content suppliers, and is protected by U.S. and international copyright and trademark laws. The compilation of all content on this web site is the exclusive property of Nishikigoi.com and is protected by U.S. and international copyright laws. All programs/macros used on this site are the property of Nishikigoi.com and/or its suppliers and is protected by U.S. and international copyright laws. The content and programs/macros on this site may be used as an personal entertainment resource. You may not copy, publish, distribute, create derivative works of, or commercially exploit the content of this web site without express written permission of Nishikigoi.com. Users wishing to obtain permission to reprint or reproduce any materials appearing on this site may contact us at info@Nishikigoi.com.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, e-mail us at info@Nishikigoi.com, or call 425-486-8504.